Frequently Asked Questions
Secure Safe Alarms
Q: I would like to install the units above my safes operating totally independent. The average floor space per store is 300sqm with shelving and self serving area – will the units be adequate for our stores?
A: You are able to adjust the spray time, we do not recommend this as the pepper spray wont last as long. The 5 second spray covers 50 square meters in a couple of seconds and spreads through out an open area.
Pet Friendly Alarms
Q: Can the unit be activated by rats, mice, birds, cats?
A: Our units have pet friendly passives, but you can always connect a second passive if the area is prone to a lot of animal activity.
Removing Pepper Spray Residue
Q: If the unit is activated and it only sprays once how long will the pepper
spray stay in the building?
A: The pepper spray will stay in the area until ventilated and cleaned. The pepper spray will react like dust, if not cleaned with a damp cloth it will go back into the air if disturbed and irritate again.
SMS Activated Alarm
Q: Can link the unit to my mobile for any activation after hours?
A: You are able to connect an SMS communicator to the pepper spray alarm Standard Master and Industrial Master Units, this will give you the option to arm it remotely (kindly note that this option must programmed and we will need to know that you require this function).
Q: Is there an anti tampering device build in the unit?
A: There is no anti-tamper on our units.
Adjustable Pepper Spray Alarm
Q: Hi there, according to your website the pepper spray unit sprays 6 times that comes to 70ml per spray, if there is multiple activation will it spray every time if someone pass the passive, and can I increase the quantity per spray?
A: You are able to adjust the spray time, we do not recommend this as the pepper spray wont last as long. The 5 second spray covers 50 square meters in a couple of seconds and spreads through out an open area.
Alarm Re-installation Questions
Q: We have an existing alarm system installed with Chubb and would like to know if this system will need a complete alarm re-installation?
A: We would recommend using our system as a standalone system that is not connected to your existing alarm. It will be a back-up system. If your alarm is by-passed our units will still work. You are able to connect our Slave units to your alarm but we ask that you speak with Chubb first to see if they will allow it.
Q: Should we go through with the installation will this work hand in hand with Chubb/other systems so we can have armed response as well or you are an independent company.
A: If you connect our Slave Unit to the existing alarm, it will work according to that. If your alarm goes off our unit will spray pepper spray.
Q: Seeing that you are in Alberton, how much ‘pepper spray’ do you have in a system?
A: We have four different units, each one with different amount of pepper sprays available to protect a specific sized area.
To get an idea our Industrial unit has 2x 425ml canisters inside, this will cover a 100sqm in a couple of seconds and spread throughout an open area. Our Standard Master Unit has 1 x 425ml canister and will cover 50sqm in a couple of seconds and spread throughout an open are.
Once the unit is triggered it will spray for 5-seconds and stop to reset itself (this takes about 2 minutes).Each 425ml canister can spray up to 6 times before it needs to be replaced. The unit will start sounding short beeps with every 250th movement that the passive picks up, notifying you that it has sprayed about 4 times and will need to be replaced soon.
Q: Should the alarm go off, how long does it last in a 20sqm room for example?
A: The pepper spray will stay in the area until ventilated and cleaned. When the area is ventilated it will take about 30-60minutes to clear. After you are able to go back into the are you need to clean with a damp cloth and mop where possible, if you have carpets use a wet and dry vacuum cleaner. If the pepper spray is not cleaned it will react like dust, so when disturbed it will go back into the air and you will experience symptoms of a spray.
Q: And will we be able to replace the reservoirs/tanks were it’s kept once used up or you will have to come and replace/refill?
A: You are able to replace the canisters yourself if you choose to do so. We provide you with a wiring diagram as well as technical assistance over the phone if needed.
Q: How often does it require to be maintained/serviced?
A: We recommend once a year to make sure everything is still working fine. The pepper spray can last between 4-5years if not used.
Q: What is an estimate on installations and monthly premiums/once off payments?
A: We will unfortunately not be able to the installation in the North West Province as we feel our after installation customer care will not be as quick as one would hope.
Our units are very easy to install, we provide you with a wiring diagram as well as technical support over the phone if needed. We are also able to supply you with a training manual with detailed descriptions.
Q: Can I connect the Skunk Pepper Spray Alarm to my existing alarm system?
A: Yes you can but we do not recommend this. The reason being that if the criminal can by-pass your existing alarm system, it will have the same effect on our unit and it will no longer work. Rather keep our Unit as a back-up system ensuring maximum security for your home, office, warehouse, server rooms, caravans and gun safes.
Q: Can I install the Skunk Alarm unit myself?
A: Yes you are able to install the Skunk Alarm unit yourself, we provide wiring diagrams as well as technical support over the phone if needed.
Q: How often do I need to change the pepper spray?
A: It depends on what size Pepper Spray Alarm System you have chosen. But for our popular Alarm Units that uses a 425ml canister of pepper spray you only need to replace the pepper spray after 6 activations. If the unit has not been activated the pepper spray shelf life is 2-3 years. We also recommend servicing the unit once a year.